Maybe We Can answer Your Questions Here…

 

What makes PoppySeed Paper different?

The designs and drawings that you see on our products are original. It works because both Blake and Robin get to express their creativity while producing original stationery at a fabulous price.

 

May I choose a different font from the one shown on the product?

Yes you may. But please remember that we take special care to choose the font when designing each product. What we choose is what we think looks great on that specific item. Please choose a font from our Font Choice Menu located here… Font List

 

Is there a minimum order for personalized stationery?

Because all of our products are custom designed and specialized to your liking, we require a minimum of 10 cards per design on folded, flat, and enclosure cards that are currently shown on the website. Stickers come in sheets and there is only a minimum of one sheet per order. Minimum ordering amounts are shown on each product description.


What if I want a specific theme drawn or a major design change?

Please remember that we are here to make our customers completely satisfied with a great product at a great price. New designs and drawings require more time from both the development side at PoppySeed Paper and the proofing by the customer. We require a $50 minimum order to produce these new products. Please feel free to contact us about your idea. It is at our discretion whether the request meets our company model in terms of design idea and time commitment. Please remember we can not use trademarked or copywritten images.

 

Enclosure cards and gift stickers are the same price – How do I specify which I want?

Once you have chosen the design that you would like to order, just type in your personalization in the text lines. Then tell us which you would prefer to have, stickers or enclosure cards, in the next text line. Unless otherwise specified, we will assume you want enclosure cards.


Does PoppySeed Paper charge a set-up fee?

No. Your set-up is included in the price of your stationery order.

 

Does all personalized stationery include envelopes?

Yes, all folded cards, flat cards, invitations, announcements and holiday cards include envelopes in your price.

 

If I am ordering a photo card, what format do the photos need to be?

Photos need to be in a .jpg format in the highest resolution possible. If you are taking them with a digital camera, use the highest setting. The higher the megapixel the better! Scanned photos need to be 300-600 dpi. Your photo can be sent to us through your computer via e-mail.

 

What if my photo is the wrong size or color?

We can crop, convert color photos to black & white or sepia and make your photo perfect for the card you have chosen. We will make sure you are happy with the photo by sending you a proof.

 

What kind of paper are the photo cards printed on?

All photo cards are printed on a heavy weight premium card stock.

 

What if I want my photo cards or announcements printed on linen?

Not a problem! We print on linen and have the envelopes to match. The price is $1.50 per card/envelope.

 

I would like a two sided photo card – Do you offer that?

Yes – We do those all the time! In fact, we offer two different choices. The first is our Premium Line which is a heavy weight stock with a matte finish. This comes with the standard white envelope. The second is a gorgeous pearl metallic card stock that is perfect for a double sided card. We call this our “Platinum Line”. These come with a matching pearl metallic envelope. For both, you may choose any single sided product and we will design the back to match. The size for both is 5″ x 7″.

1.50 per Premium 2 Sided Card

2.00 per Platinum 2 Sided Card

 

What is your turnaround time on custom orders?

We design and print most products in house. For those, we will provide an e-mail proof to you within 3 business days of receiving your order. We only send a proof to a customer once an order has been placed. Once you approve the proof, we will print and ship your order within 3 business days. Please remember that during the holiday season it may take a little longer. We do appreciate your patience.

 

What if I need a rush order?

If you need an order in less than 5 days, it is considered a rush order. We will expedite your proof and order. There will be an additional $10.00 charge for this service. If you need expedited shipping, those additional charges will apply as well.

 

I want to order Photo Christmas Cards – What do I need to know?

Please understand that during the holiday season we are very busy with many customers. The sooner you can get your photo to us, the better. We have so many new fabulous designs. If you want a specific design but want to make a color or font change, there will be a $5.00 charge. We would also encourage you to order an extra 10 cards when placing your order. If you do need additional cards, there will be a $10.00 charge on top of the card price.You will receive one free proof per card. Additional proofs, unless we have made a mistake, will be $5.00. Please understand that these guidelines have been put in place so that every customer gets the same quality customer service they have come to appreciate from PoppySeed Paper.

 

What forms of payment do you accept?

We are only set up at this time to accept PayPal through our checkout process. Our site is experiencing issues with Internet Explorer 8 and PayPal. May we suggest using Mozilla Firefox or another browser to place an order. We apologize for this inconvenience.

 

How do I know if my order was received by PoppySeed Paper?

You will receive a confirmation from PoppySeed Paper via e-mail stating that your order was received. If you do not receive a confirmation or hear from us directly within 24 hours, please contact us. Technology is great when it works but as we all know, at times, it does tend to fail.

 

Do I pay sales tax on my order?

All packages shipped within the state of Alabama will be charged 9% sales tax on the total amount. Orders shipped outside the state are not charged sales tax.

 

What are the shipping charges and how will my order be sent?

Shipping charges are based upon your total order and are sent via USPS.

$24.99 and Under $5.95

$25.00 – 49.99 $6.95

$50.00 – 89.99 $7.95

$90.00 and Up $10.95

 

May I pick up my order instead of paying for shipping?

Yes, you may. We are located in the Hoover area of Birmingham, Alabama.

 

How will my package be presented?

All of our products are packaged in a heavy clear, cellophane bag with our signature PoppySeed Paper round sticker on the back.

 

What is the return and refund policy?

Because all of our products are custom designed, we do not accept returns nor do we issue refunds. Once you have approved your proof, the order will be printed. Please make sure you review all aspects of your proof carefully for correct spelling and wording. Naturally, if there is an error on our part, we will gladly replace your merchandise so that it correctly reflects your order.

 

May I contact PoppySeed Paper via e-mail?

Of course! All questions and special requests will be answered in a timely manner. Please contact us at  info@poppyseedpaper.com.

 

What is the privacy policy for PoppySeed Paper?

The information received by PoppySeed Paper will be kept confidential. We only collect information that we need to process your order. We will not rent, share, lend or sell this information to a third party.